Insurance agents and their staff are constantly assailed by auto body shop representatives seeking customer referrals. While it seems that Insurance Companies are working hard to get the agents and their staff out of the claims process, there are some good, compelling reasons to establish a relationship with a collision repair shop. Here are a few of those reasons, and more importantly, why that relationship should be established with Express Autobody.
Express Autobody’s Agent Referral Program
Express Autobody’s Agent Referral Program will establish open lines of communication between ourselves and the agent's representative. A simple e-mail or telephone call will put Express Autobody’s Customer Service Representatives on alert for your customer. When the customer comes we’ll drop you a line so you’ll know when they are coming in, the anticipated time it’ll take for the repairs, as well as any potential problems or possible areas of concern for both the agent and the customer. If any problems should actually arise the agent will be notified immediately, advised of the nature of the problem, and what steps are being taken to remedy the situation.
If a problem occurs in the collision repair, a simple phone call advising the customer of the steps being taken to remedy the situation will do wonders to assuage the customer’s fears, as well as solidifying the client/agent relationship.
When the repairs are complete Express Autobody will completely detail the customer’s vehicle at no charge to them. A certificate will be placed in the vehicle advising the customer that this service was provided to them free of charge, thanks to their insurance agent.
Additionally, if the agent desires, we will link our website to theirs, giving their customers access to our articles and items of general interest. For example, check out the columns we already have posted.
The insurance agent is a valuable asset to people who are confronted with the issues and subsequent fears that come with getting a damaged automobile repaired.
Agents who choose not to involve themselves in the claims and repair process not only lose a wonderful opportunity to demonstrate their worth to their clients, they risk losing those very clients to a dot-com insurance company that doesn’t employ agents.
The number one complaint against body shops from their customers is "I didn’t get my car when it was promised to me."
Express Autobody has implemented numerous steps, procedures and programs to reduce the amount of time it takes for a vehicle to get repaired. For example, our Preferred Vendor Program will dramatically reduce cycle time, resulting in considerable savings in vehicle rentals and minimizing the inconvenience customers face when their vehicle is being repaired. Comprehensive damage reports and collision repair plans allow Express Autobody to better manage their repairs, allowing more accurate assessments of the amount of time it’ll take to complete the processes necessary to provide a positive repair experience to all of their customers. Comprehensive damage reports and collision repair plans minimize the number of supplements, thus minimizing the associated delays and extra costs incurred whenever supplements to the original damage report are required.
Express Autobody isn't just looking for a few referrals, we're looking to build relationships.
In the coming months and years Express Autobody will be offering free Continuing Education Classes through PPG’s Certified First Program. Agents participating in the Agent Referral Program will have first shot at these opportunities.
To participate in our program just call us at 930-5900, e-mail us at
, or print the following form and fax it to us at 512-869-4534.
Georgetown Express Autobody is a premier auto body specialist focusing on quality collision repair with late model foreign and domestic vehicles. We specialize in high end and newer vehicle repairs and our autobody shop serves local markets including: Georgetown, Round Rock, Hutto, Jarrell, Leander, Cedar Park, Liberty Hill, Wallburg, Bartlett, Pflugerville and Northwest Austin. Give us a call at 512-930-5900 to find out how we can help you get back on the road!
